African Explorer - Botswana and South Africa

African Explorer

5 star rating   10 June 2022

Sophie (this is their first In The Saddle holiday) Experience of a lifetime | Excellent

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
4 star rating

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
4 star rating
Feel comfortable about your transfers and what to expect?
4 star rating

How could we improve the quality of pre-holiday information that we send?

The pre holiday information stated that the transfer to Botswana was 5.5-6 hours but it was actually 8 hours. [IN THE SADDLE: Unfortunately additional border Covid checks can make this journey longer]

How could we improve the way we handled your booking and payment?

We had an issue with GDPR being breached. [IN THE SADDLE: This incident has been fully investigated and reparations made]