Castellare di Tonda - Italy

Heart of Tuscany Short Break

4 star rating   17 May 2023

Suzanne (this is their first In The Saddle holiday) Western riding in Tuscany | The weather prevented the riding we were expecting, constant downpour making terrain unsafe for riding out

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
3 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
4 star rating

Do you have any comments about the accommodation and food?

The pillows were a little on the hard side and in one of rooms the chest of drawers prevented the door shutting.
Good selection of food choices, but disappointed to be charged extra for fries when I didn’t have a starter or dessert which was included in the price.
We had really bad weather and was disappointed to find the spa shut for 2/4 days.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

I don’t it needs improvement

How could we improve the way we handled your booking and payment?

I don’t think it needs imrpoving

Do you have any other feedback for us?

I want to revisit and actually do some of the trails which looked fabulous.
The riding instructors were both excellent and understood our frustration and tried to make the most of our time with them