Los Alamos - Spain

Short Break - Sunday to Thursday

4 star rating   17 November 2022

Tessa who has been on 3 In The Saddle rides. Relaxing autumn short break | Good

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
4 star rating

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
4 star rating
Feel comfortable about your transfers and what to expect?
4 star rating

How could we improve the quality of pre-holiday information that we send?

There was a bit of confusion on the pick up time at the airport. We got a call to inform us that it was 10am, but the information the person had on our flights was not accurate so we weren't sure whether they had called the right people. In addition, we didn't receive an email of confirmation afterwards. I would recommend doing both (call+email), especially with non-native English speakers, just in case.
However, having received the contact details of our hosts in advance, we got in contact with them directly which was easy enough and confirmed the pick up time (11am) and exact location in the airport. [In The Saddle replies: Thank you for your feedback. We are pleased you enjoyed the ride. We passed on the collection time we had been provided by Los Alamos. We always provide their contact details in advance and are sorry that when you spoke to them directly, they informed you of a different time.]

How could we improve the way we handled your booking and payment?

All absolutely fine

Do you have any other feedback for us?

The Los Alamos team were excellent hosts.
I was matched with the perfect horse for me, the riding was varied enough with multiple opportunities for a canter or gallop.
The accommodation, food and company was very enjoyable.
Great balance between riding and breaks.
Great short break to re-energise.