Monte Velho - Portugal

Kirsti who has been on 2 In The Saddle rides. It was ok, I wouldn’t go back. | We asked several months ago to do more than one ride per day but we’re told that there was no availability however two couple who booked in the last 6 weeks (one via you) did get 2 lessons per day which was very frustrating.
The trail ride was pretty uninspiring and it felt like the guide was killing tome by lapping fields.
We didn’t know about the breeding program and wine tasting talks which take place on a Wednesday evening, had we have known we would have changes our dates to be there for this.
[Lois from In The Saddle replies - Monte Velho now have a strict policy that there can only be two lessons per room each day and so because you were two people sharing a room they would only permit you to each have one lesson per day. The couple from In The Saddle who booked at the last minute were one rider and one non-rider which is why the rider was able to book two lessons per day. I am sorry but this is a Monte Velho rule.
The trail rides are an opportunity to see a bit of the estate - I'm sorry you didn't enjoy it.
With regards to the breeding program and wine tasting talks - we never mention these because they are not guaranteed to happen every week and not every Wednesday. They are just a nice surprise if they can happen.]

How could we improve the way we handled your booking and payment?

I felt very hassled to provide insurance details months ahead of the trip.
[Lois from In The Saddle replies - I am sorry you felt hassled. We strongly recommend that you take out insurance as soon as you book a trip so that you have cover for non-refundable deposits, in the event you had to cancel. Our reminders go out just once a month, but we can stop these at any time if you prefer not to be reminded.]