Villa Based Ride
12 September 2021
The Riding
The Accommodation
Do you have any comments about the accommodation and food?
I think it is more than reasonable for the proprietors to have a day off from catering given that there is a good bar/restaurant within walking distance.
Before Your Holiday
Did you have all of the information you needed to:
How could we improve the quality of pre-holiday information that we send?
Maybe a check list of all the documents you need to complete leaving and returning to the UK including vaccination levels.
[Becky from In The Saddle replies: When we send the final itinerary documents, we always send the links for the entry requirments and a list of steps for returning to the UK. We don’t include further information as this can change so quickly and we don’t want it to be out of date.]
How could we improve the way we handled your booking and payment?
You never used to accept credit cards but that may have changed.
[Becky from In The Saddle replies: We accept all UK credit and debit cards without charge and can also accept international credit cards with a small fee.]
Do you have any other feedback for us?
I really appreciated your no quibble attitude throughout the past 18 months of COVID uncertainty.
Caroline who has been on 4 In The Saddle rides. Never fails to please | The horses are impeccably schooled…..even in a group of 10 guests with 2 outriders there were no problems.