Los Alamos - Spain

Villa Based Ride

5 star rating   12 September 2021

Caroline who has been on 4 In The Saddle rides. Never fails to please | The horses are impeccably schooled…..even in a group of 10 guests with 2 outriders there were no problems.

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

I think it is more than reasonable for the proprietors to have a day off from catering given that there is a good bar/restaurant within walking distance.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
4 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

Maybe a check list of all the documents you need to complete leaving and returning to the UK including vaccination levels.
[Becky from In The Saddle replies: When we send the final itinerary documents, we always send the links for the entry requirments and a list of steps for returning to the UK. We don’t include further information as this can change so quickly and we don’t want it to be out of date.]

How could we improve the way we handled your booking and payment?

You never used to accept credit cards but that may have changed.
[Becky from In The Saddle replies: We accept all UK credit and debit cards without charge and can also accept international credit cards with a small fee.]

Do you have any other feedback for us?

I really appreciated your no quibble attitude throughout the past 18 months of COVID uncertainty.