White Stallion Ranch - Arizona

White Stallion Ranch

5 star rating   1 May 2022

Donna who has been on 2 In The Saddle rides. Escape to the sunny relaxing ranch | Having visited twice before it definitely met my expectations and even had my requested horse

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

Having visited before I felt the house keeping was of a slightly lower standard than before. You can now determine the frequency of house keeping visits so opted for every other day but with 2 sharing one room the toilet paper didn't last and had to keep taking from bar toilets. Did request to increase frequency but it wasn't. Otherwise standards were excellent as always

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

No improvement required was excellent and above expectations

How could we improve the way we handled your booking and payment?

No improvement required excellent service provided at all stages

Do you have any other feedback for us?

Had excellent support from Becky. Was a very tricky time as holiday originally booked for April 2020 which obviously had to be postponed but Becky was excellent in how she handled our booking helping to postpone to 2021 and then again to 2022. Having seen all the issues arising owing to covid especially with holiday companies I didn't experience any problems as everything was sorted for me by the team.
[Becky from In The Saddle replies: Thank you very much for your kind words and it was my pleasure to assist you. I'm so pleased you had a great holiday and I will certainly follow up with the ranch regarding the house keeping.]