White Stallion Ranch
1 May 2022
The Riding
The Accommodation
Do you have any comments about the accommodation and food?
Having visited before I felt the house keeping was of a slightly lower standard than before. You can now determine the frequency of house keeping visits so opted for every other day but with 2 sharing one room the toilet paper didn't last and had to keep taking from bar toilets. Did request to increase frequency but it wasn't. Otherwise standards were excellent as always
Before Your Holiday
Did you have all of the information you needed to:
How could we improve the quality of pre-holiday information that we send?
No improvement required was excellent and above expectations
How could we improve the way we handled your booking and payment?
No improvement required excellent service provided at all stages
Do you have any other feedback for us?
Had excellent support from Becky. Was a very tricky time as holiday originally booked for April 2020 which obviously had to be postponed but Becky was excellent in how she handled our booking helping to postpone to 2021 and then again to 2022. Having seen all the issues arising owing to covid especially with holiday companies I didn't experience any problems as everything was sorted for me by the team.
[Becky from In The Saddle replies: Thank you very much for your kind words and it was my pleasure to assist you. I'm so pleased you had a great holiday and I will certainly follow up with the ranch regarding the house keeping.]
Donna who has been on 3 In The Saddle rides. Escape to the sunny relaxing ranch | Having visited twice before it definitely met my expectations and even had my requested horse