Ant's Lodges - South Africa

Ant's Nest

5 star rating 17 November 2019

Tracy who has been on 3 In The Saddle rides. Fun riding, superb food | Early in the week we found the riding a little too focused on long canters and then over an hour of walking. However, once we mentioned we would prefer shorter canters and shorter periods of walk changes were made and the result was superb. Plenty of close up animals and fantastic riding.
[Becky from In The Saddle replied: It's great to hear you enjoyed the riding :-)]

The Riding

How well were you matched with the right horse for your ability?: 5 star rating
How would you rate the variety of riding, pace or terrain?: 4 star rating
How would you rate the overall standard of the horses, tack and stables?: 5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?: 5 star rating
How would you rate the standard of the food?: 5 star rating

Do you have any comments about the accommodation and food?

The food was amazing. Plenty of it and staff very accommodating when changes were requested

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?: 5 star rating
Feel comfortable about your transfers and what to expect?: 5 star rating

How could we improve the quality of pre-holiday information that we send?

N/A

How could we improve the way we handled your booking and payment?

N/A

Do you have any other feedback for us?

Two comments that disappointed slightly. Upon arrival we asked if there was a market or local curio shop. We were told not. However, another visitor told us that there was one. We saw this as we headed to the Game 5 reserve and it was 25 mins drive away.

I felt that we should have been offered the opportunity to visit the shop. Firstly, there was three people in my group that requested to and others, I’m sure, would have enjoyed it to

Secondly, Ants should be encouraging tourists to spend cash in local areas not only their own shops

Finally, the three of us took blankets x3 plus sweets and a number of school equipment- we told the staff upon arrival and was told to leave it in the lounge area of our suite. It was still there when we left. I was left feeling that our gifts were not wanted, it was a shame as we’d all gone to a big effort to take it to SA.

[Becky from In The Saddle replied: Thank you so much for letting us know about this and we have followed it up with Ant's. They do still offer trips to the curio shop but have appologised for a lack of communication regarding this. Usually the trip takes place on the way to the airport so that no one misses lunch or an activity but since you left on a Sunday, the shop was closed. The donations for the school were very greatfully received but the items weren't taken straight away as they tend to wait until they've got a few bags to take.]

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