Highland Trails - Iceland

Geysir - Gullfoss Special

5 star rating   15 August 2019

Dianne who has been on 2 In The Saddle rides. An amazing experience. | A few of the guests had done this trip before and kept saying how the last two days of riding (which one doesn't do for the four-day version of the ride) are the most scenic. That was disappointing to know that I was going to miss the best part of the ride. However, I imagine that the logistics dictate the route and thus, it cannot be altered.

The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the variety of riding, pace or terrain?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

A few more bathrooms in most of the accommodations would be lovely, but the trip was as described in terms of the shared facilities; thus, I was prepared.

I imagine that for you, it's a nightmare to keep all the trips' information updated. It sounds like Islandshestar changes the accomodations frequently. We didn't stay at the exact places listed in the itinerary. You do indicate that lodging is subject to change, so I was prepared for anything.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
4 star rating
Feel comfortable about your transfers and what to expect?
4 star rating

How could we improve the quality of pre-holiday information that we send?

Your packing list was very helpful. I was the only guest to have a sandwich container (based on your advice) and, therefore, the only guest to not have a smooshed sandwich for lunch. Much appreciated! It could be even more helpful to indicate why some of the other items are necessary. For example, you MUST have a buff in Iceland due to wind and dust; this is an absolute must have item. I didn't bring one because I don't usually use one; thankfully, our hosts provided everyone with one. Also, the bug net should be stressed.

How could we improve the way we handled your booking and payment?

I wasn't aware that I would have a $50 charge on top of the cost of the trip to wire money internationally. Not a huge deal, but a paypal payment or some other way of transferring money internationally would be great to avoid that charge. [ITS comment: We are looking into alternative methods of payment for our overseas guests.]

Do you have any other feedback for us?

The snowmobile excursion is no longer offered.[ITS comment: Thank you for your consructive comments. We have updated the itinerary as far as possible, but you are right that accommodation can be changed as necessary by the ride.]