Tuli Safari - Botswana

Tuli Safari

5 star rating   7 July 2019

Jill from Cumbria (this is their first In The Saddle holiday) Incredible Holiday! | The horses were all in excellent condition, the saddles very comfortable, the horses were schooled to an ok standard, some of them could have done with martingales - was surprised that no account was taken of height/weight when allocating horses. I ended up on a large horse and people much taller than me ended up on smaller horses which seemed a bit odd. The riding was absolutely excellent and could not have been better, loads of gallops and a lot of hours in the saddle, fast paced, great fun.

The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
4 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

The food was absolutely excellent and could not have been better. Great variety, fantastic varied menu, beautiful salads, excellent cooking. Tents were great, we only had one camp that we were a bit disappointed with, but overall the accommodation was better than expected.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
3 star rating
Feel comfortable about your transfers and what to expect?
3 star rating

How could we improve the quality of pre-holiday information that we send?

Although we were booking our own flights this information was incorrect when the schedule was sent out to us. I rang to inform them and when only a week before the holiday we were sent out the info again in a leather wallet the information had still not been changed. [ITS Comment - we apologise for the incorrect flight details within your itinerary. The 'leader' for your group did call us to clarify your exact changes just before departure, and we were advsied by her that there was no need to repost the same document with corrected details. We apologise that we did not liaise with each memember within your party individually over this].

However, the worst thing was that the info said the Game Drives were an additional 20 dollars when in fact they were 65 dollars. The brochure also led us to believe we could book an additional game drive when in fact this turned out not to be the case due to it being a very busy period (July). I don't feel that In The Saddle have really taken time to update the brochures. [ITS Comment - Thank you for pointing out that the itinerary provided was not quite up to date. We have asked our partners in Botswana to provide us with specific details of what has changed, and revised local prices for extra game drives, so that we can update everything]

How could we improve the way we handled your booking and payment?

n/a as one of our party took over responsibility for it.

Do you have any other feedback for us?

This truly was the most fantastic holiday, the riding was absolutely excellent, the food was excellent, the accommodation more than met our expectations. The guides were fantastic - they were very very knowledgeable and nothing was too much trouble, how on earth they constantly work the hours that they do yet still remain so positive and upbeat I have no idea. Their ability to track the animals and give us the best viewing possible from horseback was incredible. The wildlife was amazing and to be so up close in the wild was the experience of a lifetime. We are all hoping to go back at a different time of year - having experienced the dry plains and empty river beds we want to return when everything is lush and green as it will look like a different country.