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21 January 2020
Do you have any comments about the accommodation and food?
The canvas 'lodges' are very comfortable and well appointed. Everything worked perfectly and the housekeeping service was good too.
[Becky from In The Saddle replied: It's great to hear that you enjoyed staying in camp. The accommodation at Kujwana is very nice.]
Before Your Holiday
Did you have all of the information you needed to:
How could we improve the quality of pre-holiday information that we send?
On the way in, we had a non-scheduled stop in Gabarone, where we were required to disembark and clear immigration and customs in record time before getting back on the plane to Maun. This may have been a one off, but if not, this requirement could be referenced more clearly in the itinerary.
[Becky from In The Saddle replied: I am sorry to hear that your flight to Maun went via Gaborone. If the airline had given us advance notice of this, we certainly would have included it in your itinerary.]
How could we improve the way we handled your booking and payment?
Do you have any other feedback for us?
Tim who has been on 15 In The Saddle rides. Very enjoyable... | The pace was varied, reasonably measured, but lots of opportunities to canter.