Lassithi Trek - Crete

Lassithi Trek

5 star rating   9 June 2019

Lindy-lou (this is their first In The Saddle holiday) Despite emailed information and discussion with Sabine before the trek my initial horse was totally unsuitable, with little streering or brakes, was known to have been broken with a very harsh bit and only been in the yard for a few months. A little Cretan horse given to me on the basis of my small stature. I asked to change and had a wonderful responsive well schooled horse who I felt safe on and thoroughly enjoyed. [ITS comment: We are pleased that you were able to comfortably raise the issue of changing horses, and that the second horse was such a good choice for you.]
The only criticism of the equipment was the very stiff saddle pads considering the climate and length of ride. The tack itself was very good.

The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
4 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
4 star rating

Do you have any comments about the accommodation and food?

Food was excellent. Having some choice from the a la carte menu with extra costs may have been nice. Choice of fillings for lunch rolls was usually feta and salad or tuna which at 29 degrees and having been in a saddle bag meant sadly was too soggy to enjoy and therefore caused unnecessary waste. Lovely restaurant and service.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

Perhaps more information on menus would help those people with dietary requirments. This was not an issue for me but for another girl on the trip.

How could we improve the way we handled your booking and payment?

Maybe an option for payment in installments may help some clients. [ITS comment: it is possible to pay in installments if you wish, either by bank transfer or by card via your online account or by calling us in the office.]
I was very happy. The itinerary was very useful and a great souvenir.

Do you have any other feedback for us?

Overall the holiday was an adventure we will never forget. The criticisms I hope are consructive. We will start to save for our next trip. Our guide Vlad was wonderful. He ensured we were safe, but challenged us as necessary to maximise our holiday experience. He was always deserving of our respect whilst being great fun. The staff at the Velani hotel particularly May who served our breakfast and cleaned our rooms each day was a delight. Nickos, front of house was equally cheerful and attentive and Yanis who was the support man, even with no English helped Vlad at every turn to organise the schedule. A very big thank you to them all. [ITS comment: We are pleased that you enjoyed riding the Lassithi Trail and thank you for your constructive comments.]