Horizon Lodge - South Africa

Horizon

2 star rating   8 November 2019

All the horses seemed relaxed but willing and, even on faster rides, did not feel the need to bunch up close.
At this time of year, those at the back of the ride get to eat quite a bit of dust, and 8 riders can be uncomfortable.


The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the variety of riding, pace or terrain?
3 star rating
How would you rate the overall standard of the horses, tack and stables?
4 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
4 star rating

Do you have any comments about the accommodation and food?

They let me stay in the garden room all week, which was v thoughtful. I also appreciated the ability to stay in my room until 11.30 om the last day (meaning there was time for a shower before lunch and leaving)


Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

N/A


How could we improve the way we handled your booking and payment?

N/A


Do you have any other feedback for us?

Horizon is good but, compared to the other safaris I've been on (eg in S Africa, Namibia, Kenya & Botswana), it is less impressive. There is very little game (you can see more in one day at Ant's than I saw in a whole week at Horizon) and the quality of the food, pool and activities on offer are not as good those available elsewhere (eg saw someone washing off 3 dirty dogs in the pool one day, free vehicle drives instead of riding is not offered as standard). Communication between the riding team seemed a bit hit & miss, with the same question being asked several times and/or the answer being ignored - it would probably help if there was a formal session at dinner and lunch to explain what is on offer and check with each rider what they want to do, take feedback on their last horse and elicit any questions or issues. Volunteers are of variable quality - perhaps more noticeable the week I was there, as there was some turnover. Bizarrely, the newbie Jonnie was clearly more adept than some who had been there longer like Ellin.
On the plus side, Shane and Laura are great hosts, Kirsty is brilliant with the horses and a lot of guests return because they like the 'family' vibe. Guides are safe.
Might be worth a visit to see what could bring Horizon closer to scratch (eg renew/update the cross country course? Send volunteers to Ant's for 2-3 days to shadow their equivalents and see what great service looks like?)
[ITS comment: Thank you very much for taking the time to leave feedback. We will certainly follow up on the level of service and I will contact you directly to chat further.]