Nile Explorer - Uganda

Nile Explorer

5 star rating   6 October 2019

Bob who has been on 12 In The Saddle rides. Exceeded my expectations | I have had some excellent experiences with ITS, but this was the best yet! The horses were so well cared for, and as requested mine was certainly forward going but controllable. I have never felt so safe whilst cantering and galloping along sandy tracks, certain that nothing was going to spook my horse, not even the numerous small children who would suddenly appear, particularly when passing schools. Riding through the many villages was fascinating, and the people were so friendly that I almost got repetitive strain injury from so much waving!

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

The lodges were all in excellent locations and all were very comfortable. A few features were perhaps a little "tired", but I would pit up with that for the locations.
The food whilst with Natalie and TJ was always excellent and that at the lodge used for the gorilla trekking suffered in comparison, but was still perfectly acceptable

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
4 star rating

How could we improve the quality of pre-holiday information that we send?

Not really re pre--holiday information, but the details of our flight back to Entebbe from the trekking changed and we seemed more aware of this than the lodge and/or our driver. This certainly wasn't the fault of ITS, indeed they acted when they became aware of the matter, but I do think the local driver could have been a little more on top of things

How could we improve the way we handled your booking and payment?

It was all handled perfectly

Do you have any other feedback for us?

Natalie and TJ are simply the best hosts you could ever wish for. The care and concern they (and their team) show for their horses and guests is second to none. They clearly love Uganda and are proud of what it has to offer, and it certainly has a lot to offer. I had thought that the gorilla trekking would be the highlight and it was certainly awesome. But the horse riding part of the holiday was also fantastic. I had high expectations for this holiday, and they were exceeded, largely thanks to Natalie and TJ.