Monte Velho - Portugal

Monte Velho

4 star rating   9 May 2019

Anne (this is their first In The Saddle holiday) The whole holiday was great fun and a wonderful experience, with lovely people, both the staff and owners of Monte Velho and our fellow guests.
The one caveat is that more attention should have been paid to the organisation of the rides, particularly the trail rides. It was silly that my wife's name was on the riding lists and not mine: it was always clear in the booking and run-up that I was riding and she was not.
More importantly, we all filled in competency forms, and it made no sense that experienced and adventurous riders were paired with novices. Thus limiting what they could do. Nor did the trail-ride leaders seem properly briefed on our relative competency: before two of my three rides out, horses had to be swapped around after relative novices were paired with more fractious horses, in one case quite frighteningly, which introduced an unnecessary level of tension.
That said, it was a beautiful setting, we had a brilliant time, and would happily do it again.

The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

The staff were exceptionally friendly in the dining room and were very quick to make sure that everyone had what they needed. And that wine was available when required.

Before Your Holiday

Did you have all of the information you needed to:

Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

The pre holiday briefing pack was extensive and very helpful especially as we had not visited Monte Velho before.

How could we improve the way we handled your booking and payment?

As said earlier in this survey we had given information re riding experience etc as you requested but this didn’t seem to have been taken into account at Monte Velho which was a bit odd. Dealing with In the Saddle was no problem at all.

Do you have any other feedback for us?

It was a great trip and we thoroughly enjoyed Monte Velho and its facilities. Our fellow guests were also delightful and made the holiday very special indeed.