Monte Velho - Portugal

Monte Velho

4 star rating   8 February 2020

Alison who has been on 12 In The Saddle rides. Lovely horses. | I chose to just take lessons and having been there once before I knew what to expect. They have some new horses and the horses I rode all taught me something. Being taught a couple of times by Joao (now selected to represent Portugal for the Olympics) was a real privilege. Other lessons were good although could start to feel a little 'samey' over time.

The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
4 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

Accommodation is comfortable and the meals are definitely part of the pleasure of this holiday. Lovely fresh salads at lunch and dinner, special diets cheerfully catered for and a real sense of the team wanting to please.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
4 star rating
Feel comfortable about your transfers and what to expect?
4 star rating

How could we improve the quality of pre-holiday information that we send?

Communication at MV is not their strong suit but Reception didn't know that I needed their shuttle taxi back to the airport, soon sorted. I'm sure you had told them but perhaps they need to be chased to confirm receipt?! They appeared to have received the message about the horses I'd enjoyed riding last time so thanks for that.

[Imogen from In The Saddle says I am sorry to hear that the reception staff at Monte Velho were unaware that you needed a transfer back to Lisbon Airport. When organising transfers we always ensure that the ride operator confirms receipt to ensure that these have been booked. It seems that on this occasion there may have been some in house miscommunication.]