Rocking Z - Montana

Ranch Stay

4 star rating   1 June 2019

Marnie who has been on 2 In The Saddle rides. had a great time | would have loved some longer faster paced rides, but season fitness was not great for the horses just coming out of a snowny spring and other riders were not prepared for such riding. It was really good but just not great.

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

food had a great variety and was plenty of it. every effort was made for other guests who had eating restrictions or preferences. Room was really spacious and a fault with the electrical socket was remedied immediately. provided shower gel, shampoo, conditioner and moisturiser was an unexpected treat

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
4 star rating
Feel comfortable about your transfers and what to expect?
3 star rating

How could we improve the quality of pre-holiday information that we send?

the information that was sent was obviously cut and pasted and as such it was repeated in multiple sections. The information was thorough but more care would make it appear better prepared and less cookie cutter.
[ITS comment: Thank you for your helpful comments, we are always looking to improve our itinerary booklets.]

How could we improve the way we handled your booking and payment?

I was happy with the service, reminders for payments and relaxed emails were exchanged. Good process