Pyrenean Adventures - Spain

Experience Level

Fresh & Saltwater Trail

4 star rating 27 July 2019

I thought,there would be more Pyrenes mountains and I would have known more details before for the Wake-Up-Time.

The Riding

How well were you matched with the right horse for your ability?: 5 star rating
How would you rate the variety of riding, pace or terrain?: 4 star rating
How would you rate the overall standard of the horses, tack and stables?: 4 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?: 3 star rating
How would you rate the standard of the food?: 4 star rating

Do you have any comments about the accommodation and food?

The beds of the rooms often had a very bad matresses and no protection of the flies in the night before the windows. (ITS comments: our partners in Spain have confirmed that not every accommodation will have insect protection on the windows.)

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?: 5 star rating
Feel comfortable about your transfers and what to expect?: 5 star rating

How could we improve the quality of pre-holiday information that we send?

Add, that 2 times there breakfast at 6 am. (ITS comment: we have spoken with our partners in Spain this is due to the hot weather).

How could we improve the way we handled your booking and payment?

it's perfect

Do you have any other feedback for us?

The leader could have taken more little rests for drinking and more water providing the one day, where we take all with us.
There should be another solution found, because all the food for the humans, horses and water and swimsuits - all taken with us?! Not enough water, when it was 40 degrees outside.
(ITS comments:)

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