Ant's Lodges - South Africa

Ant's Hill

5 star rating   11 October 2019

Robert who has been on 2 In The Saddle rides. Stunning countryside - great horses and people - perfectly organised. | It is a pleasure to ride on horses which are so clearly well cared for and with guides who really know their job and care about the customers. They were very safety conscious, but also looking to give you the best possible experience. Some of the riding was hard physical work, but well worth it. We came back tired but having had some perfect riding.

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

The accommodation was excellent. The food was of a high standard and varied. The only real problem was that there was so much of it. We enjoyed meeting new people and sharing the whole experience with them, but next time we would probably take some meals with just us, as the socialising was actually quite exhausting by the end of our 10 days.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

You couldn't. It isn't possible to put every eventuality into written information. Having the ability to talk to a rep (Thanks, Becky, you were great again) and swap emails meant we were able to get all our questions answered in a timely way. This is the standout feature of In the Saddle.

How could we improve the way we handled your booking and payment?

As I recall the initial deposit payment is quite a large percentage. However, we accept that is your policy.

Do you have any other feedback for us?

Once again, knowing that In the Saddle reps have actually been to the holiday destinations is extremely important to us and is as close as you can get to a personal recommendation.
[Becky from In The Saddle replied: Thank you so much for your wonderful feedback and I'm so pleased to hear that you enjoyed Ant's. It was my pleasure to arrange this holiday for you :-)]