Snowy Mountains - Australia

Alpine 4 night Safari

4 star rating   21 March 2019

Bubblegum (this is their first In The Saddle holiday) A trek across beautiful mountain landscape | Our guide was very perceptive about matching us with appropriate horses. They were completely safe and at no time did we feel at risk. The guide was watchful about our care and made every effort to give us attention when ever it was asked for as well as entertained us with good humour and interesting information about the wild lands we were exploring. The pace was suitable most of the time, as the tracks were largely steep and stony. However although I appreciated there were some inexperienced riders, they were keen to canter and I think more opportunities could have been taken. We had one canter with all of us and two with the more experienced riders such as myself.
The tack did not break but the saddles were old and probably in need of renewing. The horses were fit and in good condition. My horse was called Bubblegum and a perfect trekking horse.

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
3 star rating
How would you rate the overall standard of the horses, tack and stables?
3 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

The food was absolutely delicious and every meal was beautifully cooked, imaginative and plentiful. The chef was a delight.
We were in tents for 2 nights which were roomy, robust and practical. The rooms in the lodge were comfortable and clean but the bathroom area is in need of modernisation.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

I have no suggestions to make as the service was always prompt and helpful. My questions were always answered and I felt very reassured by the calm and confident answers about my expectations and apprehensions.
[ITS comment: Thank you for your lovely feedback.]

How could we improve the way we handled your booking and payment?

Again I had no issues with the booking process.

Do you have any other feedback for us?

We had a lovely time and the landscape was beautiful and wild. We saw and heard a huge variety of wildlife and it was a privilege to be in such an environment. Our guide took us along tracks through woods and up on to high plateaus with magnificent views. All the staff looked after us with genuine care and conscientiously ensured we were all feeling safe and happy. The picnics were a treat and always in remote but beautiful places.
[ITS comment: We are so glad that you enjoyed your holiday :-)]