Galiny Palace - Poland

Galiny Palace

5 star rating   10 January 2019

Stevie who has been on 7 In The Saddle rides. Excellent

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

We were sometimes not always sure of what and when we had to pay for drinks, i.e. before, with and after meals. The service and knowledge of the waitresses seemed to vary a little, but perhaps there was a slight miscommunication because of language.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

Nothing - everything was excellent. Our driver did not have change, so we ended up paying slightly more than required for our transfers. We should have had the exact amount ready, I think.

How could we improve the way we handled your booking and payment?

I have given quite specific and comprehensive feedback in the past regarding my trips with In The Saddle, but have never received any feedback on my comments, in terms of whether they have been relevant, applicable or taken on board by the venue/destination. [ITS comment: We do follow up all comments with our partners, either to pass on specific praise after an enjoyable holiday or to look into complaints or suggestions for improvement, and we are sorry we have not let you know in the past how valuable your feedback has been.]