Ultimate Uruguay - Uruguay

Ultimate Uruguay

5 star rating   27 February 2019

Janny (this is their first In The Saddle holiday) Ultimate Uruaguay | To be honest the horses were not great but the scenery made up for it!

The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the variety of riding, pace or terrain?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
3 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

Great variety of places to stay, some better than others. Had dirty sheets in a couple of stays but as everyone was so helpful and friendly and we were only staying for a night it seemed silly to make a fuss. We had three nights with Ursula and Diego at the end and they were the only disagreeable people that we met on the entire trip. Although their estancia was beautiful and the food fantastic they were very unwelcoming and frankly quite rude. Treated us like we were second class citizens and sat on their mobile phones during meals rather than talk to us. It was a shame because everyone else made such an effort. [In The Saddle note: thank you for your feedback, we will follow this up with our partners.]

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
4 star rating

How could we improve the quality of pre-holiday information that we send?

It was unclear when we arrived at the hotel when and who we were going to be met by. A mini bus arrived but the driver did not speak English. We really had no clue where we were going. Maybe there should be some sort information about the pick up process. [ITS comment: We were surprised you were not given a welcome pack by the driver, which is standard procedure, and will follow this up.]

How could we improve the way we handled your booking and payment?

I had quite a lot of correspondence regarding our departure as we wanted to leave from the airport the day of the ride. However you made it quite clear that you could not guarantee getting us to the airport in time and we had to book another night's stay in Montevideo. I was therefore surprised to find that the other two people who booked with In the Saddle did in fact leave on the day of the ride and we even had to drop them off at the airport!! We could easily have made our flight so I did find that rather confusing and disappointing. [In The Saddle note: Unfortunately we could not guarantee getting you back to the airport in time for the flights you wished to take, which were three hours earlier than the recommended flight departure time. The clients you dropped off at the airport were taking flights after the recommended departure time.]

Do you have any other feedback for us?

Fantastic. The one thing that made this ride so very special were the people. Paola from Lares, who organised the ride, was absolutely fantastic and Nacho our guide could not have tried harder to make our whole experience unforgettable. He devoted himself to us for the entire trip and he was efficient, organised, great company and obviously well liked by everyone we met. We were also impressed by the wonderful picnic lunches that were provided and the restaurants that we were taken to. OK the standard of horses was not great and some of the hotels we stayed in were two star at best but apart from the last estancia everybody tried so hard to make sure that we were happy and their obvious pleasure in our staying with them made it a very special experience. The scenery was breathtaking and very varied. I could not recommend visiting this country more highly if you like wide open spaces, friendly people and great food.