African Explorer - Botswana and South Africa

African Explorer

4 star rating   24 August 2018

Heather who has been on 4 In The Saddle rides. African explorer | It did and the riding was wonderful! However I felt the description of my riding ability provided to the stables in Africa was a little outdated.

The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
4 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

Hot water bottle at night in waterberg would have been wonderful!

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

I think the summary of my riding ability given to the stables did not match my actual ability. They told me I was a higher level than what they had expected given the information provided. Perhaps I had underplayed my experience too much but I am not sure how riding 2/3 times a week was interpreted as a 'weak rider' who may not have passed the riding assessment. I did specify that I had very limited jump experience but that I was happy in all other paces so I think there should have been no concerns about passing the assessment which was fairly simple - collected canter away from he group, extended canter and then collected canter back to the group.
[In The Saddle note - In Botswana you were riding with potentially dangerous animals so riders need to be experienced. You had described yourself as Intermediate, hence our being cautious. But it is super that when they saw you riding the guides thought you were much better than anticipated. I’m sure you agree that it is so much better that way round than the opposite.]

How could we improve the way we handled your booking and payment?

I'm not sure but I do think there was a mismatch between the description passed to stables and what I had explained. Perhaps my records are outdated because my first holiday with in the saddle was very early into having started riding. The booking system was good and everyone helpful. I always have a good experience with in the saddle and would book again, probably more often if you did some more discounts.

Do you have any other feedback for us?

Very happy and had the holiday of a lifetime! I want to go back and see more of Botswana on horseback! I thought the African explorer was a great holiday and well planned with lots of fast rides and possibility to gallop and jump etc in South Africa to prepare us for riding with dangerous game in Botswana. Fantastic!