Highland Trails - Iceland


4 star rating   1 September 2018

Justaryder who has been on 3 In The Saddle rides. Good fun | the horses were all in good condition, fit and keen to work. All had good natures and were obliging to their ever changing riders. The tack is not as you would find in the UK but once the mind accepts this all is fine. It is in working order and the horses have no saddle/bridle sores

The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the variety of riding, pace or terrain?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
3 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
3 star rating

Do you have any comments about the accommodation and food?

The accommodation is basic but was warm and clean. I'm a fussy eater so at times I found the food 'trying'. Overall meat and vegetarian options were accommodated for and plentiful

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

Keep doing what you are doing!

How could we improve the way we handled your booking and payment?

The only thing I do not like is having to book the holiday online for it to register. I am not against online by any stretch of the imagination but once I have spoken to an ITS expert and reached my decision my expectation was the ITS consultant would record my holiday as registered, instead I then have to 'go back' and populate the online form. I feel this current process could be improved for a slicker customer experience.