Macatoo - Botswana

Riding Safari

5 star rating   18 May 2018

The riding and gaming viewing from the horses was brilliant. The horses were well matched with the requested we’d put in. Only downside is when other guests have inflated views on their riding ability and struggle to cope with the fast pace on various terrains, this can have an impact on everyone else on the ride.

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
4 star rating

Do you have any comments about the accommodation and food?

We had tent 7, the double tent, it was glamping in total luxury. All sorts of animals walked past our veranda, totally amazing. Food for us was a bit hit and miss, the ingredients were good just not always well cooked.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
3 star rating
Feel comfortable about your transfers and what to expect?
3 star rating

How could we improve the quality of pre-holiday information that we send?

It would have been helpful to know for packing that evenings are very casual, this time of year trousers and long sleeves are needed to avoid being eaten by insects. Your walking on sand all the time so appropriate footwear needed. I’m sure you need the horse handling bit in the back of the final itinerary for insurance, but if you need to read it you shouldn’t be going to Macatoo!

How could we improve the way we handled your booking and payment?

Lacked any personal service, perhaps I was unlucky, the twice I rang the right people weren’t there because everyone was at a show and then no one was in because of snow. Disappointing as we’d been recommended to you by friends who’d been on a couple of holidays with you.

Do you have any other feedback for us?

An amazing place to visit. Macatoo is a brilliant place to go. We were very lucky and saw a huge variety of game, both from horses and in the jeep, the guides were very knowledgable and informative. Every one in camp did there utmost to ensure you were very well looked after and enjoyed your stay. I would like to go back when the water is deep enough for the boats, we arrived with the water but it wasn’t high enough for the boats by the time we left. A big thank you to Katie and her team at Macatoo for giving us a very special holiday