Equus Silvania - Romania

Equus Silvania

5 star rating   2 June 2018

Jan (this is their first In The Saddle holiday) Equus Sylvania Romania | The tack was at times confusing as it was aimed for long distance riding and I had an endurance saddle with breast martingale on my horse, which took some time to get to learn how to put on and take off but the guides were always very helpful.

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
4 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
4 star rating

Do you have any comments about the accommodation and food?

At times the food was plentiful, vegetarian option was good as well as the meat option.

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
4 star rating
Feel comfortable about your transfers and what to expect?
4 star rating

How could we improve the quality of pre-holiday information that we send?

Some of the information given to us was incorrect such as the distance in car journey from one place to the other and that Lei was easy to get at the airport from a cash machine. Conversion from Lei to Euro was a problem when buying things.
[ITS Comment: Thank you for your comments and we will certainly check the accuracy of our information.]

How could we improve the way we handled your booking and payment?

We were given the option to pay by instalments which helped. It would have been easier to pay monthly instalments up to the month before departure.
[ITS comment: We are glad that paying in instalments was helpful to you. However, for all of our holidays we do need to have received the full balance ten weeks prior to departure.]

Do you have any other feedback for us?

Fast paced to gentle riding in a beautiful country.