Riding Safari
14 July 2018
The Riding
The Accommodation
Do you have any comments about the accommodation and food?
It was all excellent! The beds and pillows were exceptionally comfortable, better than any 5 star hotel and the hot water bottle was a great touch. The food was the sort of thing most people would like (eg lasagne, curry, chicken pie), but the flavour and quality of the cooking was excellent.
Before Your Holiday
Did you have all of the information you needed to:
How could we improve the quality of pre-holiday information that we send?
I think a little more detail on the type of horse. I know everyone will want the perfect horse - comfortable, fast, forward going, but controllable and not strong, but in reality we all know that there are very few that are perfect and there are always trade offs and a certain stamp of horse that an individual prefers.
How could we improve the way we handled your booking and payment?
All excellent.
Do you have any other feedback for us?
Fabulous! Holiday of a lifetime!
The staff and particularly the guides were excellent and very knowledgeable. they were also flexible and very happy to meet any requests we had.
I think a little bit more time could have been spent talking to the riders about the type of horse they would like and the options open to them. And then also reviewing it each day. Although we were always asked if we liked the horse, it was just by the groom. I'm sure a lot of effort went in to trying to match us to the right horse, but a bit more discussion would have been helpful.
I know you asked us in advance about what type of horse, but as I hadnt been on a riding holiday for a very long time, I had forgotten how important this is and how much it can make a difference. its also quite difficult to find the right words to put on a form. it would be good to have some sort of multiple choice questions or on a scale of 1 to 10 or some trade offs.