Pyrenean Adventures - Spain

Experience Level

Bandit Trail

4 star rating   6 August 2017

Impressed with the sure-footedness of the horses, but almost half the group (horses) didn't seem to like each other so it made breaks and stops less enjoyable trying to keep them away from biting/kicking each other!

The Riding

How well were you matched with the right horse for your ability?
4 star rating
How would you rate the variety of riding, pace or terrain?
4 star rating
How would you rate the overall standard of the horses, tack and stables?
4 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
4 star rating
How would you rate the standard of the food?
4 star rating

Do you have any comments about the accommodation and food?

Lovely food but a bit more fruit and veg would have been nice. The food was heavily based around bread, cheese and cured meats - delicious but not that healthy 3 times a day!

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

Only comment is that the itinerary was a bit out of date and there was no option for swimming - not a problem but I'd crammed a towel in my bag that I didn't really have room for. [ITS Comment - On a few itineraries some of the guesthouses have swimming pools and on some rides (especially the Fresh & Saltwater trail) it is possible to swim every day at lunch time in either a river, lake or the sea]

How could we improve the way we handled your booking and payment?

No issues or suggestions from me on booking or payment.

Do you have any other feedback for us?

The only negative I have on this holiday was that the majority of the group and the guide were German speaking. Myself and the other English lady felt somewhat excluded from most of the dinner conversation and just knowing generally what was happening as most information/instructions were in German. Had she not been there, whilst I would still have enjoyed myself, it would have been quite a lonely holiday! On my next trip I would be very careful about only booking if there were other English guests booked.

Also your itinerary helpfully suggested tips and the appropriate amount - none of the other German or French guests had received this information - it may be that the Europeans are not so good at tipping as the English are, but it was only down to myself and Maggie that the final amount given was anywhere near decent for the guide and support help. Perhaps you could suggest to the company that they advise the other tour groups booking with them similar advice to that you give out.