Castellare di Tonda - Italy

Experience Level

Medieval Tuscany

5 star rating   1 July 2017

Horses very responsive and well schooled. It took a short while to get used to Western riding as apposed to english but enjoyed the experience.

The Riding

How well were you matched with the right horse for your ability?
5 star rating
How would you rate the variety of riding, pace or terrain?
5 star rating
How would you rate the overall standard of the horses, tack and stables?
5 star rating

The Accommodation

How would you rate your room(s) for comfort and facilities?
5 star rating
How would you rate the standard of the food?
5 star rating

Do you have any comments about the accommodation and food?

At first the apartment we were shown was not what we had paid for and was not acceptable. It took a while to sort this out as the ladies on reception spoke little English and it wasn't till Jess in charge of the horses came down and took us up to another block where the apartments were of a higher standard and had more room that this was sorted out. This wasted much of the afternoon and as it was a very hot day we felt a bit cheated that we missed out on a lazy afternoon by the pool.

(ITS NOTE: We are very sorry for the inconvenience caused by the change of rooms. We hope this did not affect your overall enjoyment of your holiday).

Before Your Holiday

Did you have all of the information you needed to:

Plan and prepare for your holiday?
5 star rating
Feel comfortable about your transfers and what to expect?
5 star rating

How could we improve the quality of pre-holiday information that we send?

Everything good.

How could we improve the way we handled your booking and payment?

I'm sure you could find a better way of invoicing individuals as part of a group so you know the balance left to pay, etc. At present the format you use is not very good to understand.

(ITS NOTE: Thank you for your feedback. When In The Saddle has given a group discount, then everyone is normally on the same invoice but we appreciate that this is complicated when everyone has different hoof miles balances. We do try to summarise everyone's balances at the time of booking).

Do you have any other feedback for us?

Apart from the initial mix up over accomodation which took a while to sort out, the holiday was fantastic. A good mix of good riding and time spent lazing round the pool in a very hot week in Tuscany.

(ITS NOTE: We are so pleased you enjoyed your holiday overall).