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The best way to get hold of us is by email. Please email your travel consultant directly or email firstname.lastname@example.org.
Thank you for your patience and in the meantime, we hope you keep safe.
We are all working from home now. The best way to get hold of us is by email. Please email your travel consultant directly or email email@example.com. You should be able to reach everyone on their usual direct dial number but if you don't know the number click here and then Read More to find the telephone number of your consultant.
We are contacting everyone in date order. You don't need to do anything, we will contact you. Keep safe everyone.
Thinking of the safety of everyone in our office we are starting to organise home working. That may mean that it isn't so easy to reach us on the telephone but we will always reply to emails. We are still prioritising those abroad at the moment and those who were due to travel imminently. You don't need to do anything, we will contact you, but if you are concerned please email your travel consultant (or firstname.lastname@example.org) and we will get back to you very soon.
We are all in the office today. With so many countries now on shutdown our priority today is making sure our clients overseas can get home. If you are concerned about your holiday please email your travel consultant (or email@example.com) and we will get back to you very soon.
If you need to get hold of us today urgently please call +44 7932 644 993. We have made contact with everyone due to fly before 31 March 2020. If you are concerned about your holiday please email your travel consultant (or firstname.lastname@example.org). If your holiday is imminent we will get back to you today, otherwise we will reply on Monday.
The situation is changing rapidly. We are prioritising those due to travel before 31 March 2020. If you are concerned about your holiday plans please email your travel consultant (or email@example.com) and we will get back to you as soon as possible.
Coronavirus is dominating our news. There are new developments daily as the UK and countries all over the world decide what measures they will take to combat the virus.
We understand that you may have questions concerning your holiday and we would like to explain our approach.
If government restrictions on travel mean that you cannot go on your holiday then we and the ride operator very much hope that you will wish to defer to 2021. There are no change fees but for a few destinations there may be an adjustment in the price if you travel in a different season.
If you cannot commit to a date then we can issue you a credit voucher for use against a future holiday. Our way of supporting the ride operator through these difficult times is for you to commit to visiting them at a future date. However, if you prefer you can have a refund of what you have paid. *
We are contacting everyone with a holiday in the next three weeks. You don't need to do anything, we will contact you. Thank you for your patience.
* change fees and some sundry charges on your booking are not refundable.
No-one knows when international travel will recommence. The FCO advice could change at any time; airlines state they need 2 weeks to become fully operational. We do know that ride operators all over the world are ready and waiting to welcome guests as soon as restrictions are lifted.
However, if you are concerned about travelling at a future date then it may be possible to postpone your trip to a later date. Please email and we will discuss it with the ride operator.
Credit vouchers or refunds are only possible when we know for sure that your holiday cannot take place.
If you want to cancel your trip while the holiday is still scheduled, then the ride operator’s cancellation charges would apply. Please call or email for details of the cancellation charges. If cancellation is your preferred option, we would suggest you contact your insurance company to see whether you are able to recover cancellation charges.
Please hold off paying your final balance for the moment. We have changed the final balance due date to four weeks prior to your holiday. At that point we will hopefully know whether your holiday is likely to go ahead. This will not affect the status of your booking and we will not make any changes without talking to you first.
Each airline has its own policy with regards to refunds and rebooking of flights, so we recommend you check the airline website or call them to ascertain their current policy.
The ABTA Coronavirus advice for customers is very clear.
You can find the UK government guidance and information here.
If you are looking for health advice, please refer to the NHS website.
The World Heath Organisation are a useful source of information, if you wish to read more about Coronavirus (Covid-19).