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We're finding that the best way to get hold of us is by email. Please email your travel consultant directly or email firstname.lastname@example.org.
Thank you for your patience and in the meantime, we hope you keep safe.
We are all working from home now. The best way to get hold of us is by email. Please email your travel consultant directly or email email@example.com. You should be able to reach everyone on their usual direct dial number but if you don't know the number click here and then Read More to find the telephone number of your consultant.
We are contacting everyone in date order. You don't need to do anything, we will contact you. Keep safe everyone.
Thinking of the safety of everyone in our office we are starting to organise home working. That may mean that it isn't so easy to reach us on the telephone but we will always reply to emails. We are still prioritising those abroad at the moment and those who were due to travel imminently. You don't need to do anything, we will contact you, but if you are concerned please email your travel consultant (or firstname.lastname@example.org) and we will get back to you very soon.
We are all in the office today. With so many countries now on shutdown our priority today is making sure our clients overseas can get home. If you are concerned about your holiday please email your travel consultant (or email@example.com) and we will get back to you very soon.
If you need to get hold of us today urgently please call +44 7932 644 993. We have made contact with everyone due to fly before 31 March 2020. If you are concerned about your holiday please email your travel consultant (or firstname.lastname@example.org). If your holiday is imminent we will get back to you today, otherwise we will reply on Monday.
The situation is changing rapidly. We are prioritising those due to travel before 31 March 2020. If you are concerned about your holiday plans please email your travel consultant (or email@example.com) and we will get back to you as soon as possible.
Coronavirus is dominating our news. There are new developments daily as the UK and countries all over the world decide what measures they will take to combat the virus.
We understand that you may have questions concerning your holiday and we would like to explain our approach.
If you are unable to go on your holiday the ride operators have agreed to defer your holiday for 12 months. There are no change fees but there may be an adjustment in the price if you travel in a different season.
If you don't have dates in mind at the moment then we will issue you with a voucher to travel to the same ride operator within 12 months.
We are contacting everyone with a holiday in the next four weeks. You don't need to do anything, we will contact you. Thank you for your patience.
The FCO advice could change at any time and so we are focusing on the next four weeks.
If you are concerned about travelling at a future date then we will explain your situation to the ride operator and ask if it’s possible for you to postpone your trip to a later date or to have a credit against a future holiday to be used within 12 months. The majority are being understanding about this.
If you want to cancel your trip then the ride operator’s cancellation charges will likely apply. Please call or email for details of the cancellation charges. If cancellation is your preferred option, we would suggest you contact your insurance company to see whether you are able to recover cancellation charges. If your employer is insisting you cancel your holiday they may refund non-refundable cancellation charges.
Each airline has its own policy with regards to refunds and rebooking of flights, so we recommend you check the airline website or call them to ascertain their current policy.
The ABTA Coronavirus advice for customers is very clear.
You can find the UK government guidance and information here.
If you are looking for health advice, please refer to the NHS website.
The World Heath Organisation are a useful source of information, if you wish to read more about Coronavirus (Covid-19).