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Botswana - Kujwana
The following conditions, form the basis of your contract with In The
Saddle Limited of Reaside, Neen Savage, Cleobury Mortimer, Shropshire,
UK. They set out our respective rights and obligations and you should
therefore read them carefully. These conditions should be read in
conjunction with the Essential Information.
When you make a booking you guarantee that you have the authority to
accept and do accept on behalf of your party the terms of these booking
A contract will exist as soon as we issue our confirmation invoice. This contract is made on
the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.
Our nominated agent in the Republic of Ireland, who will accept service of proceedings, is Matheson Ormsby Prentice, Solicitors, 30 Herbert Street, Dublin 2, Ireland. Tel: 01 619 9000.
If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us, within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 10 weeks of travel.
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. If we have booked flights for you this security is by way of a bond held by the Civil Aviation Authority under ATOL number 5359. If we have not booked flights then security is by way of an ABTA bond number W1733.
We are a member of ABTA, membership number W1733. We are obliged to
maintain a high standard of service to you by ABTA's Code of Conduct.
We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract.
The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require
For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
1) We reserve the right to alter the prices of any of the holidays
shown in our brochure. You will be advised of the current price of the
holiday that you wish to book before your contract is confirmed.
2) When you make your booking you must pay a deposit of 20% of the holiday cost (minimum £200) per person. The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date. To guarantee the price you may be required to pay part or all of the balance prior to this date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.
The price of your travel arrangements will be calculated using exchange rates at the time of booking.
3) Provided your holiday is paid as requested the price of your travel arrangements is fully guaranteed and will not be subject to any surcharges.
If, after our confirmation invoice has been issued, you wish to
change your travel arrangements in any way, for example your chosen
departure date or accommodation, we will do our utmost to make these
changes but it may not always be possible. Any request for changes to be
made must be in writing from the person who made the booking. You will
be asked to pay an administration charge of £30, and any further cost
we incur in making this alteration. You should be aware that these
costs could increase the closer to the departure date that changes are
made and you should contact us as soon as possible.
Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You, or any member of your party, may cancel your travel arrangements
at any time. Written notification from the person who made the booking
on your behalf must be received at our offices. Since we incur costs
in cancelling your travel arrangements, you will have to pay the
applicable cancellation charges up to the maximum shown in clause 7.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
It is unlikely that we will have to make any changes to your travel
arrangements, but we do plan the arrangements many months in advance.
Occasionally, we may have to make changes and we reserve the right to do
so at any time. Most of these changes will be minor and we will advise
you or your travel agent of them at the earliest possible date. We
also reserve the right in any circumstances to cancel your travel
arrangements. For example, if the minimum number of clients required
for a particular travel arrangement is not reached, we may have to
cancel it. However, we will not cancel your travel arrangements less
than 10 weeks before your departure date, except for reasons
of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. The carrier will be shown on your confirmation invoice. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY
|Period before departure within which notice of a major change is notified to you||Amount you will receive from us|
|More than 70 days||Nil|
| 14 to 70 days
|1 to 13 days||£100|
|Less than one day||£200|
IF WE CANCEL YOUR HOLIDAY
|Period before departure within which notice of a Cancellation is notified to you||Amount you will receive from us|
|More than 70 days|| Deposit only
| 14 to 70 days
||100% of cost of holiday + £50|
|1 to 13 days||100% of cost of holiday + £100|
|Less than one day||100% of cost of holiday + £200|
IF YOU CANCEL YOUR HOLIDAY
|Period before departure within which notice of a Cancellation is received by us|| Amount of cancellatio charge
|More than 70 days|| Deposit only
| 29 to 70 days
|| 50% of holiday cost
|Less than 29 days|| 100% of holiay cost
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
If you have a problem during your holiday, please inform the relevant
supplier (e.g. your guide or host) and contact us on our 24hr emergency
telephone line +44 7932 644 993 and we will endeavour to put things
right. If your complaint is not resolved locally, please follow this up
within 28 days of your return home by writing to us giving your booking
reference and all other relevant information. Please keep your letter
concise and to the point. This will assist us to quickly identify your
concerns and speed up our response to you.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as via our emergency telephone line and complete a report form whilst you are on holiday.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
If the contract we have with you is not performed or is improperly
performed by us or our suppliers we will pay you appropriate
compensation if this has affected the enjoyment of your travel
arrangements. However we will not be liable where any failure in the
performance of the contract is due to: you; or a third party unconnected
with the provision of the travel arrangements and where the failure is
unforeseeable or unavoidable; or unusual and unforeseeable circumstances
beyond our control, the consequences of which could not have been
avoided even if all due care had been exercised; or an event which we or
our suppliers, even with all due care, could not foresee
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with:
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices .
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk
If the contract we have with you is not performed or is improperly
performed as a result of failures attributable to a third party
unconnected with the provision of the services, or as a result of
failures due to unusual and unforeseeable circumstances beyond our
control, the consequences of which could not have been avoided even if
all due care had been exercised, or an event which we or our suppliers,
even with all due care, could not foresee or forestall, and you suffer
an injury or other material loss, we will offer you
such prompt assistance as is reasonable in
On many of our rides your luggage may be in a transfer vehicle in dry, dusty or wet conditions, sometimes being carried on the roof of a vehicle. We will do everything we can to ensure the safety of your luggage but recommend that you do not travel with precious or irreplaceable items. We cannot be held responsible in the unlikely event of luggage or personal items being stolen from vehicles or rooms and you should ensure you have adequate insurance. In the event of loss or damage to baggage, howsoever caused, including by negligence, we limit the amount of compensation we will pay you to £300. You should keep your passport in your personal possession or in a locked safe and have a photocopy of your passport in a separate section of your luggage.
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Excursions or other tours that you may choose to book or pay for
whilst you are on holiday are not part of your package holiday provided
by us. For any excursion or other tour that you book, your contract will
be with the operator of the excursion or tour and not with us. We are
not responsible for the provision of the excursion or tour or for
anything that happens during the course of its provision by the
This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
Although we will endeavour to pass any reasonable requests on to the
relevant supplier, we cannot promise that any request will be complied
with unless we have specifically confirmed this in writing. Confirmation
that special request has been noted or passed on to the supplier or the
inclusion of the special request on your booking confirmation or any
other documentation is not confirmation that the request will be met.
Unless and until specifically confirmed, all special requests are
subject to availability.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may, however, provide refreshments etc.
When you book a holiday with us, you accept responsibility for any
damage or loss caused by you or any member of your party. Full payment
for any such damage or loss must be made at the time, directly to the
accommodation owner or manager or other appropriate party. If you fail
to do so, you must indemnify us against any claims subsequently made
against us (together with our own and the other party's legal costs) as a
result of your actions.
We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority any person behaves in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate the holiday arrangements of that person without notice. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibilities towards such person(s) (including any return travel arrangements). No refunds will be made and we will not pay any costs or expenses incurred as a result of termination.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided, which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
In order to process your booking and to ensure that your travel
arrangements run smoothly we need to use the information you provide
such as name, address, any special needs/dietary requirements etc. We
take full responsibility for ensuring that proper security measures are
in place to protect your information. We must pass the information on to
the relevant suppliers such as airlines, hotels etc. The information
may also be provided to security or credit checking companies, public
authorities such as customs/immigration if required by them, or as
required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Unless you inform us otherwise we will hold your information, where collected by us, and we may use it to inform you of offers in the future or send you brochures. We will not pass your details onto third parties unconnected with your booking. You are entitled to a copy of your information held by us. If you would like to see this please contact us. We may make a small charge for providing this to you.
The grading of the rides throws up more questions than just about anything else. For each holiday we have tried to give you a guide to the level of riding ability required and the pace of the ride. There is however no substitute for discussing it with someone who has been there, so we urge you to call us before you book your holiday.
On most rides there is a weight limit of 15 stone (approx. 100 kgs) and on one or two rides it is less than this. Furthermore, there may only be one or two horses suitable for this weight but since it does depend on your experience and riding ability, you must check with us before booking. Please inform us if your weight changes significantly prior to your holiday since this may affect horse allocation.
When completing the booking form, please provide us with detailed information regarding your riding skills and experience to help us establish that you have the appropriate ability for the holiday. This information will be forwarded to our partners overseas to ensure that you are matched with the right horse.
Tailor-made holidays, Groups, Something Different
Many of our holidays have no set departures and the itinerary is tailor-made for you. So, if you do not see dates which suit, please call us to discuss what you want to do and we will try our best to suggest something. If you are looking for something different, whether for a group of friends or your riding club we will suggest an itinerary to suit your needs. We offer discounts for groups depending on the size of the group and the ride.
Child Rates and Family Groups
The ranch holidays generally offer the most variety for children and many have discounted child rates. Usually it is assumed that the family will wish to ride and enjoy their holiday together and so if you would like a child minding service for part or all of a day, this needs to be specially arranged.
Where a child rate is offered, then it is presumed that the child will be sharing the same accommodation as the parents. If there is no child rate offered, then we may be able to offer a group discount for your family.
Ranch holidays are a highly personal affair. You may dream of being a cowboy and rounding up cattle, galloping across the prairies, camping out under the stars or riding into the mountains. We will do our best to help you choose a ranch to fulfill your dreams. However, it is important that you tell us what it is you really want to do. For example, if you want to meet other people and have quite a sociable holiday, then you will not wish to pick a ranch where you might be the only guests. If you want to work cattle, then it is important that you visit at certain times of the year. It is not possible to guarantee a specific activity, since ranch work is dependent on the weather and local conditions.
At many ranches you are a guest of the family. You may eat with the rancher and his family and spend most of the day with either the rancher or one of the wranglers. They welcome you into their lives and take great interest in sharing their lifestyle and knowledge of the mountains and ranch life. The vast majority of people find the ranchers totally charming; however, we cannot guarantee that you will find them so and occasionally there are personality clashes. We are confident that we offer excellent riding holidays; but we cannot guarantee that you will enjoy the rancher's company. The ranchers are characters and they may have different beliefs and attitudes to you.
Included in your Holiday Price
The prices in the brochure are per person based on two people sharing. Except where otherwise noted, your holiday price includes flights, transfers, accommodation, meals, a horse and tack, the facilities of a guide, transportation of personal belongings on trail rides, camping equipment (but generally not sleeping bags). Full board means three meals per day from dinner on day of arrival to breakfast on day of departure. Lunch may be a picnic or packed lunch. Half Board means breakfast and either lunch or dinner. Some holidays include drinks which means reasonable quantities of local wines, spirits, beers and canned soft drinks. Where not included, for instance at the ranches, you are welcome to bring your own drinks.
We believe that you should not pay more for your riding holiday than you need to. Our aim is to provide you with the best possible service and value for money, so that your holiday is a wonderful experience and a memory to treasure. Should you receive a lower quote from another tour operator, for exactly the same holiday, we undertake to match it.
Booking your Holiday
To book your holiday, please telephone us first on 01299 272 997 to check availability. When we have confirmed the dates and the price for your holiday we will hold a provisional booking for up to five days, to allow you time to complete and return a Booking Form. You should forward this together with your deposit and the relevant insurance premium to: In The Saddle, Reaside, Neen Savage, Cleobury Mortimer, Shropshire DY14 8ES. The normal deposit is 20% (minimum £200 per person), but some holidays require a deposit of 30%, or higher, and we will clarify this with you when you call to make a booking.
After receipt of your Booking Form, we will send you a Confirmation Invoice. Any outstanding balance shown on this and any amended invoice issued will be due for payment no later than 10 weeks before departure. If your booking is made within 10 weeks of departure, you should forward full payment for your holiday with your Booking Form.
We are not always in a position to confirm the airline, aircraft type and destination airport which is to be used in connection with any flight booked. When this information is provided at the time of booking or subsequently, it is subject to change. The flight times given on booking are for general guidance only and are subject to change. The actual flight times will be shown on your tickets which will be despatched to you approximately 2 weeks before your departure. You must accordingly check your tickets very carefully immediately upon receipt to check you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched and we will contact you as soon as possible if this occurs. You must also ensure you observe any instructions for reconfirming your return flight.
You may, of course, make your own flight arrangements, but you must not confirm a flight booking until your riding holiday has been confirmed by us in writing.
Travel insurance is mandatory for all clients and you must confirm to us in writing that you have cover for the riding activities to be undertaken. In The Saddle reserves the right to cancel the booking, if you have not taken out appropriate insurance.
Whether transfers from the nearest airport are included or not is noted alongside the price of each ride. The transfer may be at a specified time only. If you are making your own flight arrangements you must ensure that the flight times will coincide with the transfer times for the rides.
Service Charge and Gratuities
Where a service charge is obligatory this has been included in the holiday price and noted for your information. Where there is no service charge, tipping to guides, wranglers or other staff is at your discretion, although usually expected.
There is sometimes confusion over the terminology of bed arrangements. ‘Double’ is recognised as meaning a room with a double bed (this may be two beds pushed together); ‘Twin’ as having two separate beds. We will always pass on requirements for a double bed but we cannot guarantee this particularly as many of the hotels and lodges we use take only a small number of guests and choice of accommodation is limited. In Shared Accommodation, for example in Iceland and Finland, you may be sharing your room with several other people of both sexes.
A bathroom means a toilet and shower or bath tub. Bathrooms are shared unless specified as ‘en-suite’ or ‘private’. Private bathrooms may not be adjoining your room.
Single Accommodation and Supplements
This varies with the holiday chosen. At many of the ranches in the United States, a person travelling alone will have their own room or cabin with no supplement to pay. On some holidays, if you are prepared to share with another person of the same sex in your group, you will not be charged a single supplement although this may depend on whether there is another person to share with. Single accommodation is not possible on some holidays and you will be expected to share.
A full passport, valid for at least six months beyond the date of your return travel, is essential for all the holidays in this brochure. If you expect to need to renew your passport you should leave plenty of time for it to be processed. Information on how to apply for or renew a passport can be obtained by contacting the UK Passport Office. Other nationalities should consult their passport office or embassy,
Visas and Permits
Some countries require visas in addition to a passport. In some cases these can be obtained on arrival at your destination and for others these need to be acquired in advance. The cost of the visa is not included in the price of the holiday but we will supply full details and the relevant application forms on request. Visas may need to be applied for around 2 to 3 months prior to departure. It is important that non-British citizens check with the relevant consulate or embassy as visa requirements may differ.
We regret we cannot accept any liability if you are refused entry onto
any flight or into any country due to failure on your part to carry the
correct passport, visa or other documents required by any airline or
Travel to USA
For travel to the USA you must
You should familiarize yourself before departure with the precautions recommended by health authorities. Most medical experts will advise precautions against tetanus, hepatitis, typhoid and polio for travel to Africa, Latin America or Asia. Malarial protection is strongly recommended if visiting many areas of India or Africa.
Full information about health requirements for travellers is available from MASTA (Medical Advisory Service for Travellers Abroad) at the London School of Hygiene and Tropical Medicine.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
If you have any medical problem or disability which may affect your booked arrangements you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.
Special requests should be noted on your booking form. It is unrealistic to expect special diets to be effectively catered for in many of the locations we feature; some cannot be accommodated and you must be prepared to compromise. While we will advise our suppliers of such requests, we can never guarantee their availability.
Safety when Riding
We recommend for your own safety that you wear a hard hat that meets current PAS and BSEN safety standards. Some establishments may have hats to hire but you must not rely on these hats and you should always take your own. It is important that your hat fits properly. Some riders choose to wear a lightweight endurance style hat, such as made by Troxel or Champion. Alternatively, wide brimmed covers in a range of materials which are designed to fit over a skull cap are available to purchase in the UK. We would be pleased to advise you on where to obtain either.
Whilst riding or in the vicinity of horses, you must comply with the instructions of your guide. It is a condition of your booking that you accept that the guide is entitled to require you to dismount or to refuse to allow you to ride if for any reason, such as ability, behaviour or health, they consider that you may endanger the safety or welfare of the horses or any person.
There are inherent risks involved in horse riding. At many of the riding holidays you may be required to sign a separate acknowledgement of this and acceptance of personal liability. If you are not allowed to ride because you refuse to sign this disclaimer or to wear a hard hat, you will have no claim against In The Saddle and will not be entitled to any refund or compensation.
Foreign Office Travel Advice
From time to time the British Foreign Office issues Travel Advisory Notices giving advice regarding travel to a particular destination, which you should consult before making a booking. If the FCO advises against travel to the country, then following the advice of our insurers, we may have to cancel your holiday.
We are always interested in seeing photographs of your holiday and the best may be printed in a future brochure. We also reserve the right to use in our brochure any photographs taken during your holiday which may include you.
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